Frequently asked questions
Booking
How do I book a stay?
Is a security deposit required?
How do I get an invoice?
How do I change/cancel my booking?
My stay
How are the keys handed over?
Depending on the accommodation you book, there are several check-in options.
From handing over the keys to fully automated check-in, we have thought of everything to allow you a hassle-free arrival.
All arrival formalities will be communicated to you after your reservation. Contact us for more information.
What are the check-in and check-out times?
You can access your home from 15:00 on the day of your check-in.
On the day of your check-out, departures take place no later than 11:00.
For early check-in or late check-out, contact us on the page ‘Contact'.
What services and benefits are offered?
The services available for each of our properties are available on our 'Services'.
Additional services specific to each accommodation may be offered. Find out more about all the services offered by our accommodation on our page 'Booking‘, choose accommodation, then go to the section Services.
For more information, please contact us.
What do household linen include?
The household linen includes for each traveler one bath towel.
Other linens provided: Bed linen, guest towel and tea towel.
Is the accommodation adapted for people with reduced mobility?
Unfortunately, our accommodation does not always guarantee access for people with reduced mobility.
However, some of our ground floor accommodation will be perfect for travelers with reduced mobility who are not equipped with wheelchairs. Contact us for more information.