Date de dernière mise à jour 05/06/2024

GENERAL RENTAL AND CANCELLATION CONDITIONS

Our job is to prepare and manage owner-occupied flats, with the aim of giving you the best possible stay.

Cosy Terroir applies these general conditions of sale to all of its accommodation and reservations. 

Each property benefits from standard cleaning, beds made on arrival, and hotel-quality linen and towels. We keep a close eye on consumables and equipment to make sure you have everything you need, including shower gel, shampoo and washing-up liquid.

CHECK-IN 

Arrivals are possible from 3:00 p.m. We do everything we can to ensure that your accommodation is available as soon as possible and no later than 3:00 p.m. on the day of your arrival.

STAY EXTENSION AND CHECK-OUT

On the day of departure, the accommodation must be vacated no later than 11:00 a.m., unless exceptional late departure is granted. The keys that have been made available to you must be returned according to the instructions provided by us.

For internal organizational reasons, the request to extend your stay or late departure must be made at least 24 hours before the usual departure time, namely 11 a.m. the day before. Outside of this period we will unfortunately not be able to accede to your request and will ask you to leave the apartment on the date initially planned, no later than 11:00 a.m. If applicable, a late check-out may be charged if it occurs.

The loss or disappearance of keys, or deposit in an unscheduled pitch, as well as departure after the scheduled time without notifying us, may result in the full amount of the deposit being retained or invoiced.

WARRANTY DEPOSIT 

When reserving our accommodation, Cosy Terroir applies a deposit of €250 to secure a reservation. This deposit will be “pre-authorized” and “uncashed” automatically to your credit card as a security deposit, through our online deposit system. The amount must be paid before your arrival to be able to access the apartment. This sum will be released the day after your departure, amount deducted from possible damage, theft, omissions or breach of these general conditions. In the event of damage or theft of a greater value, Cosy Terroir reserves the right to withhold payment of a higher amount, equal to the amount of the damage suffered, and or to initiate legal proceedings against the traveler having scanned their ID during online check-in.

Please note that Cosy Terroir will do its utmost to avoid any confusion about how the security deposit works, and with a view to only withholding the deposit in extreme and necessary cases.

Our ambition is to welcome travellers who are sensitive to the need to respect their surroundings and neighbours, and to provide them with a pleasant, well-organised stay.

INVENTORY OF FIXTURES ON CHECK-IN

We will not carry out a formal inventory of fixtures with you on your arrival or departure. The accommodation will have been cleaned and checked by our teams prior to your arrival. When you arrive, please inform us immediately of any damage or shortcomings to avoid any confusion. In the event of any damage or inconvenience, our team will be happy to help you during your stay simply by calling or emailing us, as quickly as possible and within the limits of our opening hours.

BOOKING AND PAYMENT 

A deposit of 100% of the total cost of the stay is required at the time of booking, including payment of the stay, any tourist taxes, cleaning and linen costs, and any transaction fees. Payments can only be made by credit card via the payment platforms available on the website. For bookings made more than 30 days before the start of the rental period, and on OTA (Online Tourism Agency) platforms such as Airbnb or Booking, payment can be made in several instalments when it is organised and monitored by the OTA platform at its level and according to its own internal rules.

USE OF ACCOMMODATION

The rented apartment cannot under any circumstances be considered as your main residence and must be returned to Cosy Terroir upon simple request without delay, after the reservation is completed. It will be available from your arrival date at 3:00 p.m. to your departure date at 11:00 a.m.  

The furnished properties available for rent are exclusively for seasonal rental, as a temporary residence and for the pleasure of the lessee. As such, this rental is excluded from the scope of application of law no. 89-462 of 6 July 1989.

ILLEGAL ACTIVITIES

Cosy Terroir cannot under any circumstances be held responsible for any illegal activity carried out in one of our accommodations: prostitution, receiving stolen goods, trafficking, sale of drugs included. In case of doubt, we will be forced to cancel the reservation without notice and the police will be notified immediately and systematically. 

The deposit may also be withheld to compensate and manage the situation.

CANCELLATION 

In the event of cancellation up to 14 days before arrival, the deposit paid will be refunded in full.

In the event of modification, late cancellation (less than 14 days before arrival) or no-show on the scheduled arrival date, the full balance will be due and the agency will be able to re-let the accommodation immediately.

LINEN 

L’ensemble du linge de maison est fourni : draps, serviette de toilette, serviettes de table et torchons. Nous fournissons toujours un lit double pour deux adultes. 

We work with a supplier who cleans household linen in an ecological and industrial way, using virucidal products and with a policy of respect for the environment at the heart of its priorities.

The cost of cleaning and provision of linen is included in the cleaning fee attached to the booking.

CLEANING 

The accommodation must be returned in a suitable condition, with the dishwasher empty, the crockery clean and tidy, the oven and microwave cleaned and the rubbish bins emptied. If the accommodation is dirty beyond normal use, or if the kitchen has not been cleaned on departure, an additional charge for cleaning may be requested and will be payable, on the basis of photographs, to cover the cost of restoring the accommodation to its original state.

MISCELLANEOUS RULES

Smoking is strictly prohibited in communal areas and inside flats. If you have a terrace or balcony, you may smoke there, but you must make sure that you do not throw cigarettes on the ground or at neighbours, and that you close the door behind you to prevent odours from entering the accommodation and bothering other travellers later on.

Parties, and more generally any music played through a loudspeaker or any other device, are strictly forbidden out of respect for the neighbours. We would like to draw your attention to the fact that most of the flats are located in buildings used for residential purposes and we are counting on everyone's kindness and respect for the residents. 

Cosy Terroir reserves the right, in the event of a serious breach of these principles of good community living, and non-compliance with these rules, to unilaterally cancel the reservation and consider expulsion without delay.

INTERNET / WI-FI NETWORKS 

Internet / Wi-Fi access is included in the rental at no extra cost, with high-speed access controlled and verified by us.

FORGOTTEN ITEM

If you forget a personal item in your accommodation after your stay, we can return it to you for a fee of 30 euros.

RESPONSIBILITY OF COSY TERROIR

In the event of force majeure making the use or enjoyment of the accommodation impossible, such as water damage for example, we will do everything in our power to allocate you, with your prior agreement, another accommodation with similar or superior characteristics. 

If the new accommodation offered is not to your liking, we will refund the full cost of your stay with our deepest apologies.

Looking forward to welcoming you.

The Cosy Terroir team.